Resume

Professional Info

I am a quality assurance professional and leader looking to stay close to home while networking with other members in the IT community. 

Work Experience

Rocket Loans, Engineering Team Lead + Scrum Master

Lending Industry 2024-Present

• Kanban Methodology - > Scrum Methodology

• Do bi-weekly 1 on 1s with team members

• Do bi-annual reviews with team members

• Create action plans from company survey results

• Perform product owner role to keep epics, stories, and work flowing to the team

• Lead daily standup, refinements, retrospective, and attend sprint reviews

• Determine of priority of the team's work from roadmap, operations needs, tech debt, and bugs

• Coordinate timing of work through working with design, legal, and marketing

• First on-call for team after hours

• Do code reviews

• Deploy code to production and provide release notes

• Lead team building exercises

• Work with team to determine clients affected after outages and lead next steps

Rocket Homes, Engineering Team Lead + Scrum Master

Real Estate Industry                                                    2021-2024

• Agile Methodology

• Lead Scrum development Team (Salesforce application)

• Do bi-weekly 1 on 1s with team members

• Do quarterly reviews with team members

• Provide team status to related tech, business, and product leaders

• Lead Scrum ceremonies: daily scrum, retrospectives, refinement (as needed), sprint review (as needed)

• Hire new team members 

• Remove daily impediments to help reach sprint goals

• Escalate and mitigate production issues 

• Create meaningful meetings to find solutions

• Lead creative and fun team building activities

• Help lead solution focused implementations of portfolio, ad hoc, and tech debt work

Clearcover, QA Engineer 

​Insurance Industry                                                       2019 - 2021

• SCRUM - Agile Methodology

• Interview potential QA staff

• Multitasking creating test plans and testing on multiple teams

• Create test cases, cycles, and plans using TM4J tool

• Ownership in multiple environments: Staging, UAT, Partner, Production

• Attend and contribute to grooming, planning, demos, and retrospective meetings

• Test multiple personas: agent, consumer, customer experience agent 

• Test backend database data: PostgresQL, DynamoDB

• Test using GraphQL, Postman, and SoapUI

• Create, Edit, and Maintain JSON for testing

• Test 3rd party integration including comparitive raters, HelloSign, and Zendesk

• View and verify logs

GSTV, Lead QA Engineer 

​Advertising & Marketing Industry                            2018 - 2019

• Kanban – Agile Methodology

• Led QA team on a small-sized development team

• Conduct weekly one one-on-ones with direct reports

• Work with multiple recruiters, interview, and hire QA and development staff

• Train new QA staff

• Lead bi-weekly QA meetings

• Perform yearly performance reviews to direct reports

• Attend and contribute to discovery, grooming, kickoff/planning, and retrospective meetings

• Create, edit, maintain, and review test cases, plans, and automation code

  • Using Testrail as a test repository

  • Using Selenium CucumberJS in Webstorm IDE with Git for version control

  • Pull request reviews using Bitbucket

  • Postman

• Work with DevOps to integrate CucumberJS and Postman automation into Jenkins

• Create Acceptance Criteria

• Prioritize automation backlog

• Test large microservice API architecture, polling, legacy applications, agenda jobs, and shell scripts

• Test pipelines, archiving, and queues using AWS services 

• Test front-end UI Dashboards

• Test backend database data in MySQL, MongoDB, and DynamoDB

• Test data storage and migration in S3, Dropbox, and Nuxeo

• Present bugs and enhancements to development for correction

• Create, Edit, and Maintain XML, JSON, and SCA files for testing

• Test 3rd party integration

• View and verify logs

• Test and Verify deployments in UAT and Production

Vertafore, Senior Lead QA Analyst (formerly QA Analyst) 

​Insurance Industry                                                          2008 - 2018

• SAFe Agile Scaling - SCRUM

• Test Sircon Suite of products, which features over 8 product offerings currently

• Test older legacy products that are over 20 years old as well as new construction and architecture

• Present bugs and enhancements to development for correction

• Test webservices, REST calls, and integration points between our products and/or third-party software

• Testing types include: compatibility, black box, white box, functional, regression, integration, load, and security

• Create and review test plans and document test results in Testrail

• Create and maintain test data

• View and verify logs

• Run Quartz, DBMS, J2EE, CRON, and PLSQL jobs manually on the database/ application servers and GUI

• Create, Edit, and Maintain XML, Flat Files, and JSON test cases

• Participate in planning, grooming, and retrospective meetings in SCRUM agile work environment

• Test release level software deployments in multiple environments for verification: TEST, PREPROD, UAT, PRODUCTION including load tests and webinspects

• Provide guidance as well as documentation and scripts for the software engineers in test to follow to create/maintain our automation suites

• Build and deploy test environment using Bamboo and recycle servers as needed

• Internal Documentation

• Work closely with other departments to finish projects on time including product management, internal configuration teams, and internal stakeholders

• Work closely with product management and development during the planning process to clarify acceptance tests and requirements

• Identify code paths that may be affected when making changes during pre-grooming and grooming, and planning

• Attend 3rd party meetings and calls

• Help create and maintain quality assurance department procedures

• Train new QAs with our products

• Perform knowledge-sharing events

• Lead internal mentorship program

• Perform large-scale planning on testing efforts (i.e. server moves, FTP protocol changes, etc)

• Run status updates on large projects with all parties involved

• Identify and lead projects to make testing more consistent between environments and other variables

• Lead discussions and meetings with the QA team weekly

• Identify dependencies between teams during planning and set a timeline

• Answer questions from other teams during sprints

• Attend recruiting events for QA and development staff at colleges and job fairs

• Interview potential QA and developer staff in office or via Skype

Jackson National Life Insurance,

Operations Associate Level IV

​Insurance Industry                                                           2005 - 2008

• Process all product lines including life, fixed, fixed indexed, and variable annuities 

• Process new applications and make sure they meet state and federal compliance laws

• Process reports including PAC, Failed to Process, and Conditional Reports 

• Meet occupancy, quality, and phone quality standards

• Assist in Training associates including in a classroom setting and being a mentor/buddy in the Home office and Denver Office

• Assist in the Quality Control process 

• Assist in updating procedures and other references used 

• Proficient in many in-house programs to process new business including NB Desktop, Cyberlife, 1035 Database, SPOT, Internal Transfer Database, Broker Mgmt Database, Manual Workaround, Performance Plus, PPS Production, Rumba – LOG, JNLCICS, EquityPlus, Vantage, Ring Alert, Contact History, Fax Press, RAM, J2K, FileNet, Account Reconciliation, JILL, Document Direct

Gray Television Group - WILX NBC-10,

Traffic Assistant

Advertising Industry                                                         2004 - 2005

• Assistant to the Traffic Manager

• Process new copy and ingest it into our system

• Alphabetize and maintain the copy room

• Provide copy to master control

• Process makegoods as needed

• Receive and ingest new copy made internally with the production team

• Work with sales to make adjustments as needed to copy

Freedom Broadcasting of Michigan - WLAJ ABC-53/WHTV UPN-18/WBL WB-30,

National Sales Assistant/Traffic/Receptionist

Advertising Industry                                                             2004

• Greet visitors

• Screen and answer calls

• Deliver mail to all departments

• Enter sales information and data

• Fill in traffic gaps with PSAs

Famous Footwear, 2nd Assistant Manager

Retail Industry                                                                           2000-2004

• Assistant to the Store Manager

• Open and Close the store

• Greet and assist customers

• Answer the phone and assist customers and other store locations

• Loss Prevention

• Train new employees

• Assist in making schedules

• Receive and verify shipment

• Arrange end-caps and promotional material

Blockbuster, 

Customer Service Representative

Retail Industry                                                                                2001-2003

• Greet and assist customers

• Answer questions over the phone and assist other store locations

• Alphabetize, organize, and stock movies

• Stock food and beverages in the store

• Arrange promotional items and deals