Resume

Professional Info

I am a leader, scrum master, quality assurance professional, and musician looking to stay close to home while finding new opportunities and networking with other members in the IT community. 

Work Experience

Rocket Loans, Engineering Team Lead and Scrum Master 💵

Lending Industry 2024-2025

• Kanban Methodology transitioned back to Scrum Methodology

• Accomplishments:  I successfully led the team in launching a new website on schedule by creating and maintaining the team backlog, prioritizing the work, and removing impediments. I successfully transitioned the team from Kanban back to Scrum. I wrote Cypress automation and added exceptions to App Quality to take Cypress UI Coverage from 65% to 83%.

• Did bi-weekly 1-on-1s with team members

• Did bi-annual reviews with team members

• Created action plans from company survey results

• Performed the product owner role to keep epics, stories, and work flowing to the team

• Led daily standup, refinements, retrospective, and attended sprint reviews

• Determined the priority of the team's work from the roadmap, operational needs, tech debt, and bugs

• Coordinated the timing of work through working with design, legal, and marketing

• Worked with marketing to implement the proper pixels, tags, URL parameters, and other data tracking in the software

• First on-call for the team after hours

• Performed code reviews

• Deployed code to production and provided release notes

• Led team-building exercises

• Worked with the team to determine clients affected after outages and led next steps

Rocket Homes, Engineering Team Lead and Scrum Master 🏘️

Real Estate Industry                                                    2021-2024

• Scrum Methodology

• Accomplishments:  I attended weekly meetings with our sales and customer support leaders to help improve internal customer support and team relations by understanding their needs. I upgraded our Zephyr instance to Zephyr Enterprise for test plans. I purchased a Salesforce automation tool, Copado, after a full team evaluation. I gained the trust of our contracted team by having 1-on-1s with them, having them attend standups with the team periodically, and including them in celebrations.

• Led Scrum development Team (Salesforce application)

• Did bi-weekly 1-on-1s with team members

• Did bi-annual reviews with team members

• Provided team status to related tech, business, and product leaders

• Led Scrum ceremonies: daily scrum, retrospectives, refinement (as needed), sprint review (as needed)

• Initiated and led product trials for 3rd party tools, including procurement and infosec

• Hired new team members 

• Removed daily impediments to help reach sprint goals

• Escalated and mitigated production issues

• Created meaningful meetings to find solutions

• Led creative and fun team-building activities

• Helped lead solution-focused implementations of portfolio, ad hoc, and tech debt work

Clearcover, QA Engineer 🚗

​Insurance Industry                                                       2019 - 2021

• SCRUM - Agile Methodology

• Accomplishments:  I successfully helped launch several new states by testing, identifying bugs, and manually verifying end-to-end through multiple systems, all with different configurations and rules that needed to match. This was a new all-time high number of states. I worked closely with our 3rd party rating organization by sharing test plans and results.

• Interviewed potential QA staff

• Multitasked, created test plans, and tested on multiple teams

• Owned multiple environments: Staging, UAT, Partner, Production

• Attended and contributed to grooming, planning, demos, and retrospective meetings

• Tested multiple personas: agent, consumer, customer experience agent

• Tested backend database data: PostgreSQL, DynamoDB

• Tested using GraphQL, Postman, and SoapUI

• Created, edited, and maintained JSON for testing

• Tested 3rd party integration

• Viewed and verified logs

GSTV, Lead QA Engineer ⛽

​Advertising & Marketing Industry                            2018 - 2019

• Kanban – Agile Methodology

• Accomplishments: I grew the quality organization from the ground up by hiring two QEs and starting from scratch by rebuilding test cases in TestRail. I sheltered the team from production issues while they focused on sprint work by doing the triage myself and creating tickets if needed. I helped select which quality contractors to add for later projects. I worked independently on a major Nuxeo upgrade project by documenting and manually testing.  

• Led QA team on a small-sized development team

• Conducted weekly one-on-ones with direct reports

• Performed yearly performance reviews

• Worked with multiple recruiters, interviewed, and hired QA and development staff

• Attended and contributed to discovery, grooming, kickoff/planning, and retrospective meetings 

• Created, edited, maintained, and reviewed test cases, plans, and automation code 

• Automation created using Selenium CucumberJS in Webstorm IDE with Git for version control 

• Pulled request reviews using Bitbucket

• Worked with DevOps to integrate CucumberJS and Postman automation into Jenkins

• Created Acceptance Criteria

• Prioritized automation backlog

• Tested large microservice API architecture, polling, legacy applications, agenda jobs, and shell scripts

• Tested pipelines, archiving, and queues using AWS services 

• Tested backend database data in MySQL, MongoDB, and DynamoDB

• Presented bugs and enhancements to the development team for correction 

• Created, edited, and maintained XML, JSON, and SCA files for testing

• Tested 3rd party integration

• Tested and verified deployments in UAT and Production

Vertafore, Senior Lead QA Analyst (formerly QA Analyst) 🏢

​Insurance Industry                                                          2008 - 2018

• SAFe Agile Scaling - SCRUM

• Accomplishments: I became the in-house end-to-end expert on how our data moved between all of our product suites. I found show-stopping bugs between teams via API testing, UI testing, database validation, and end-to-end manual testing. I created an internal mentoring program, networked, and brought incoming tech team members from conferences and meetups. I hosted, scheduled, and organized local QA meetups in our office. I trained several QEs and developers on our product suite.

• Tested the Sircon Suite of products, which features 10+ product offerings at the time

• Tested older legacy products that are over 20 years old, as well as new construction and architecture 

• Presented bugs and enhancements to the development team for correction

• Tested webservices, REST calls, and integration points between our products and/or third-party software

• Created and reviewed test plans and documented test results in TestRail

• Created and maintained test data

• Ran Quartz, DBMS, J2EE, CRON, and PLSQL jobs manually on the database/ application servers and GUI

• Created, edited, and maintained XML, flat Files, and JSON test cases

• Participate in planning, grooming, and retrospective meetings in a SCRUM agile work environment

• Tested release-level software deployments in multiple environments for verification: TEST, PREPROD, UAT, PRODUCTION, including load tests and webinspects

• Provided guidance as well as documentation and scripts for the software engineers in test to follow to create/maintain our automation suites

• Worked closely with other departments to finish projects on time, including product management, internal configuration teams, and internal stakeholders

• Worked closely with product management and development during the planning process to clarify acceptance tests and requirements

• Identified code paths that may be affected when making changes during pre-grooming and grooming, and planning

• Trained new QAs and developers with our products

• Created and led an internal mentorship program

• Performed large-scale planning on testing efforts (i.e., server moves, FTP protocol changes, etc.)

• Identified and led projects to make testing more consistent between environments and other variables

• Attended recruiting events for QA and development staff at colleges and job fairs

• Interviewed potential QA and developer staff in the  office or via Skype

Jackson National Life Insurance, Operations Associate Level IV 🗄️

​Insurance Industry                                                           2005 - 2008

• Processed all product lines, including life, fixed, fixed indexed, and variable annuities 

• Processed new applications and made sure they met state and federal compliance laws

• Processed reports including PAC, Failed to Process, and Conditional Reports 

• Met occupancy, quality, and phone quality standards

• Assisted in Training associates, including in a classroom setting, and being a mentor/buddy in the Home Office and Denver Office

• Assisted in the Quality Control process 

• Assisted in updating procedures and other references used 

• Proficient in many in-house programs to process new business including NB Desktop, Cyberlife, 1035 Database, SPOT, Internal Transfer Database, Broker Mgmt Database, Manual Workaround, Performance Plus, PPS Production, Rumba – LOG, JNLCICS, EquityPlus, Vantage, Ring Alert, Contact History, Fax Press, RAM, J2K, FileNet, Account Reconciliation, JILL, Document Direct

Gray Television Group - WILX NBC-10, Traffic Assistant 📺

Advertising Industry                                                         2004 - 2005

• Assistant to the Traffic Manager

• Processed new copy and ingested it into our system

• Alphabetized and maintained the copy room

• Provided copy to master control

• Processed makegoods as needed

• Received and ingest new copy made internally with the production team

• Worked with sales to make adjustments as needed to the received copy

Freedom Broadcasting of Michigan - WLAJ ABC-53/WHTV UPN-18/WBL WB-30, National Sales Assistant/Traffic/Receptionist 📺

Advertising Industry                                                             2004

• Greeted visitors

• Screened and answered calls

• Delivered mail to all departments

• Entered sales information and data

• Filled in traffic gaps with PSAs

Famous Footwear, 2nd Assistant Manager 👟

Retail Industry                                                                           2000-2004 

• Assistant to the Store Manager

• Opened and closed the store

• Greeted and assisted customers

• Answered the phone and assisted customers and other store locations

• Loss Prevention

• Trained new employees

• Assisted in making schedules

• Received and verified shipment

• Arranged end-caps and promotional material

ARS Recording Studio, Internship 🎤

Music Industry 2003 

• Assisted in tracking and mixing sessions, learned new computer software

• Maintained overall cleanliness of studio, monitored and answered phones

• Processed and packaged CDs, performed deliveries

Stateville Recording Studio, Internship 🥁

Music Industry 2003

• Set up for live rehearsals and live recording

• Provided receipts for artists' payment of studio services

Blockbuster, Customer Service Representative 📼

Retail Industry                                                                                2001-2003

• Greeted and assisted customers

• Answered questions over the phone and assisted other store locations

• Alphabetized, organized, and stocked movies

• Stocked food and beverages in the store

• Arranged promotional items and deals

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