Resume

Professional Info

Agile Coach, Scrum Master, Engineering Manager, QA Manager, 

QE Engineer, Product Manager, Product Owner, Project Manager

• Execute Delivery of High-Quality Projects

• Integrate Scrum Process to Create High-Performing Teams

Distinguished by a track record of team leadership, enabling cross-functional collaboration, strong epic and story writing, organized backlog management, and project success. An MBA in Engineering Management and a background as a Quality Assurance Engineer instills a keen eye for detail and robust product standards. At the same time, experience as a Scrum Master ensures efficient, adaptable development cycles. Thrives on building cohesive teams and guiding them to deliver exceptional results with an emphasis on quality and continuous learning.

Areas of expertise include:

• JIRA Product Backlog Maintenance

• Stakeholder Management

• Operations Support

• Project Planning & Execution Technology Implementation

• Root Cause Analysis

• Servant Leadership

• Team Building

Professional Experience

Youngsoft, Inc., IT Agile Coach 🥇

Tech Consulting 2026-Current

• Assist the State of Michigan in converting to using Agile methodologies and Azure DevOps

Stir the Pott Consulting, LLC 👩🏾‍💻

Tech Consulting 2025-Current       www.stirthepottconsulting.com

• Software testing (with extra focus on the user/customer experience)

• Scrum Master

• Team Building

• Teaching Quality/Testing Best Practices

Ink Pott Notary Services ✒️

Notary Services 2026-Current www.inkpottnotary.com

• Notary services (Mid-Michigan Area)

• Will travel to the customer

• Michigan Notary since 2015

Rocket Loans, Engineering Manager and Scrum Master 💵

Lending Industry 2024-2025

• Launched a new website on schedule by creating and maintaining team backlog, prioritizing work, and removing impediments. Empowered teams to own our domain from top to bottom, including 7 experiments derived from Hack Week projects. 

• Directed all team meetings, created/maintained product backlog, coordinated delivery with development teams in mono repo, planned roadmap with architecture, design, and product, built tooling for over 50 unique user tracking/cookie data.

• Used GitHub to do code reviews, deployments, and release notes, first on-call using PagerDuty, determined affected clients after outages, led next steps, including all data fixes. A/B Testing with Split.io for various product and marketing strategies.

Rocket Homes, Engineering Manager and Scrum Master 🏘️

Real Estate Industry                                                    2021-2024

• Built relationships with sales and customer support leaders to improve synergy by understanding their needs. Evaluated tooling to increase testing efficiency by improving test plan documentation and increasing automation output. 

• Improved contractor relationships by doing monthly one-on-ones and team inclusion. Rating improvement of 25%.

• Led Salesforce scrum team’s meetings and ceremonies. Removed impediments to reach sprint goals. Escalated and solved 100% of production issues alongside tech support team. Evaluated cost versus needs of our third-party product licenses.

Clearcover, QE Engineer 🚗

​Insurance Industry                                                       2019 - 2021

• Launched 10 new states by testing, identifying bugs, and manually verifying end-to-end through multiple integrated systems. Guided 3rd party rating organization by sharing my testing resources.

• Acted as contributing scrum team member in all meetings by asking questions, identifying missing requirements, and scenarios. Took 100% ownership of testing within staging, UAT, partner, and production environments for multiple teams.

• Helped build QE team by interviewing 16 potential team members, including running technical screenings. 

GSTV, QA Manager⛽

​Advertising & Marketing Industry                            2018 - 2019

• Built quality team from ground up, including two QEs, contractors from South America, and rebuilding test cases in TestRail. Sheltered team from production issues by doing daily triage, so they could focus on sprint work.

• Handled multiple recruiters to find new development staff. Trained new team members. 

• Formulated, edited, maintained, and reviewed test plans in TestRail and Selenium to keep new standards high. Directed priority order to automate our backlog of tests, increasing test accuracy by 100% and coverage to over 80%.

• Analyzed microservice API architecture, queues, polling, legacy applications, jobs, shell scripts, pipelines, and archiving. Created CucumberJS automation, using Git version control, and integrated tests into 5 Jenkins CI/CD pipelines.

Vertafore, Senior Lead QA Analyst (formerly QA Analyst) 🏢

​Insurance Industry                                                          2008 - 2018

• Became an in-house expert on end-to-end testing through our whole product suite. Created an internal mentoring program that still exists today. Represented organization at career fairs, college campuses, conferences, and meetups to network.

• Tested a 10+ product offering suite of products. Trained new interns, QAs, and developers on suite. Created over 120 test full regression test suite for Compliance Express. Regression suite was used by SEITs to fully automate product.

• Recognized projects to make testing more consistent between environments and other variables, including test data, application configuration, and installed packages. Tested releases in test, preprod, UAT, and production. 

• Ran load and security tests. Ran Quartz, DBMS, J2EE, CRON, and PLSQL jobs on database/ application servers and GUI.

• Identified missing requirements, acceptance criteria, and code paths affected by code changes.

Jackson National Life Insurance, Operations Associate Level IV 🗄️

​Insurance Industry                                                           2005 - 2008

• Processed all product lines, including life, fixed, fixed indexed, and variable annuities. Screened new applications and made sure they met state and federal compliance laws. Appraised reports, including PAC, Failed to Process, and Conditional Reports. 

• Met occupancy, quality, and phone quality standards. Championed updating procedures and other references used.

• Aided in Training associates, including in a classroom setting, and being a mentor/buddy in the Home Office and Denver Office. Assisted in Quality Control process.

• Proficient in over 22 in-house programs to process new business.

Gray Television Group - WILX NBC-10, Traffic Assistant 📺

Advertising Industry                                                         2004 - 2005

• Assistant to the Traffic Manager

• Advanced new copy and ingested it into our system. Alphabetized and maintained the copy room. Provided copy to master control

• Reprocessed makegoods as needed. Received and ingested new copy made internally with the production team. Worked with sales to make adjustments as needed to the received copy

Freedom Broadcasting of Michigan - WLAJ ABC-53/WHTV UPN-18/WBL WB-30, National Sales Assistant/Traffic/Receptionist 📺

Advertising Industry                                                             2004

• Greeted visitors, filtered and answered calls, and delivered mail to all departments.

• Entered sales information and data. Filled in traffic gaps with PSAs.

Famous Footwear, 2nd Assistant Manager 👟

Retail Industry                                                                           2000-2004 

• Assistant to the Store Manager. Opened and closed store.

• Conversed and attended to customers. Answered the phone and fostered customer relationships at other store locations.

• Conducted Loss Prevention

• Instructed new employees. Aided in making schedules. Received and verified shipment. Arranged end-caps and promotional material.

ARS Recording Studio, Internship 🎤

Music Industry 2003 

• Sponsored tracking and mixing sessions, learned new computer software

• Preserved overall cleanliness of studio, monitored and answered phones

• Bound and packaged CDs, performed deliveries

Stateville Recording Studio, Internship 🥁

Music Industry 2003

• Set up for live rehearsals and live recording

• Furnished receipts for artists' payment of studio services

Blockbuster, Customer Service Representative 📼

Retail Industry                                                                                2001-2003

• Welcomed and counseled customers.

• Fielded questions over the phone and served other store locations

• Alphabetized, organized, and stocked movies. Stocked food and beverages in the store. Placed promotional items and deals.